Q: Can you guarantee that I will get my delivery before the funeral?
For time sensitive items such as Funeral Cards, Funeral Orders of Service and Attendance Cards received online by 12noon on any working weekday we print and dispatch the same day. And for peace of mind we insist on using Royal Mail’s Special Delivery so that you will receive your order the next working day by 1pm. Remember too, that we also offer additional delivery options such as Royal Mail’s Saturday delivery or Royal Mail’s Special Delivery by 9am where timeliness is important.
Q: What happens if I don’t receive my order the next day?
If, for any reason, the Royal Mail fails to delivery as promised, we will reprint your order free of charge under our no quibble guarantee.
Q: Will I be happy with the quality of my Funeral Stationery
Absolutely. All our Orders of Service and Announcement Cards are printed on a really top quality 350gsm board.
The Business Card grade board we use has a high whiteness and good rigidity which makes them stand out from the crowd and a very valuable keepsake.
Q: Can you guarantee the quality of the picture I want on my cards?
Providing you upload a good quality original the print quality on our top end digital colour press will be every bit as good.
As a guide, we would recommend that any images you want to use have been taken with a 10 (or higher) megapixel digital camera. The memory size of your image is also a good guide and an image of 10MB or more should be fine (see answer below for more info).
Low res images of only a few hundred kilobytes or less are likely to be poor. If you are still not sure please feel free to email us your image for us to check before you order.
For your peace of mind our production staff will contact you if they are concerned about the quality of any images prior to commencing the print run.
Q: Can someone help me place a photo on the cards I want to order?
We can help with pleasure but it might be an idea to watch our Help Video No. 3: Selecting a Product and Creating a Simple Order. This help video takes you through all the steps you need to know about how to create an order online. However, if you are still stuck please call us on 01824 70 8804 and one of our customer service staff will be delighted to help. Alternatively, you can email us on firstname.lastname@example.org with details of the problem you are experiencing.
Q: Accents and Special Characters
If you find accents or special characters are stripped out in our text boxes don’t worry because they are easy to deal with.
Just type in your text as normal and then put a note about about what you want in Notes to Production under the Preview Screen. In that box, detail the page and passage of text where accents or special characters are required and we’ll add them for you once we’ve downloaded your PDF.